Dr Scott Overholser DDS as a Dentist
Dr Scott Overholser DDS knows that to have an overall great patient experience is not just about the dentist, but more importantly the entire staff. At his office, from the moment they call to make that first appointment, patients realize that they are experiencing a different kind of care. All staff members have gone through extensive training and it shows. They go above and beyond to ensure that each patient’s needs and concerns are addressed in a timely and thoughtful manner whether it has to do with insurance billing or a question regarding proposed treatment. For convenience, new patient insurance and health history forms are conveniently emailed to patients, and after proposed treatment, patients can log-on to the website to review treatment descriptions and computer generated animations to answer questions they might have.
Dr Scott Overholser DDS also knows the importance of retaining good staff members. Patients feel much more comfortable when they enter his office because they see the same familiar faces year after year. Whether they are getting their teeth cleaned by one of the hygienists or checking out at the front office when leaving, they are treated like old acquaintances and not just chart numbers.
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